Helpdesk Technician

Posted Nov 01
Bob Mills Furniture in Oklahoma City, OK
CategoryDevOps & Sysadmin
Work At:On-Site

Position Summary: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Essential Functions:

  1. Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).

  2. Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.

  3. Installs, configures and maintains personal computers, Windows networks, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.

  4. Performs and/or oversees software and application installation and upgrades.

  5. Maintains site licenses for department/organization.

  6. Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.

  7. Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.

  8. Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

  9. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

  10. Assists personnel of other departments as a computer resource.

  11. Provides computer orientation to new and existing company staff.

Minimum Qualifications:

  1. Degree in related field and 3-5 years of networking experience, or equivalent applicable work experience.

  2. 1-2 years help desk experience.

  3. Ability to communicate technical information to nontechnical personnel.

  4. Ability to install, configure and maintain personal computers, networks and related hardware and software.

  5. Knowledge of computer and/or network security systems, applications, procedures and techniques.

  6. Ability to identify and resolve computer system malfunctions and operations problems.

  7. Skill in organizing resources and establishing priorities.

  8. Excellent verbal and written communication skills.

  9. Ability to learn and support new systems and applications.

Physical Requirements:

  1. Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols.

  2. Frequently required to sit, stand, walk, talk, hear, bend and reach.

  3. Ability to reach with hands and arms.

  4. Occasionally lift and/or move up to 50 pounds.

Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does not travel