IT Helpdesk Lead

Posted Oct 11
Chickasaw Holding Company in Sulphur, OK

The IT Helpdesk candidate will be involved in the installation, troubleshooting and support of the infrastructure and systems within the Chickasaw Holding Company subsidiaries. The candidate must have a passion for problem solving and project completion.

Responsibilities • Installation, configuration, and daily maintenance/troubleshooting of IT systems • Routine system patches/upgrades and hardware/software configurations • Provide operational support for end-users; respond to help desk tickets and calls • Interface with third party vendors and support technicians • Lead, execute, and complete projects as directed by management • Adhere to CHC policies and best practices in a professional environment • Troubleshoot software, hardware, network issues & peripherals • Reinstallation of OS • Removal of viruses/malware • Software upgrades and installation • PC Imaging and configuration • Helping end users understand software • Call clients’ vendors for warranty and troubleshooting issues • Install or assist in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives, including connections to the data communications network. • Research and deploy new computer systems • Effectively determine the useful life of equipment and restage existing computers and equipment accordingly • Help establish and implement preventative maintenance programs for IT equipment. • Help to monitor, log and determine corrective action for support requests coming through to the IT Helpdesk for Hardware, Software, Networking, or ERP related issues. Corrective actions can include immediate resolving of the issue or reassigning to other personnel more capable of resolving issues. • Document each customer interaction in the ticketing system in a clear, concise, and understandable format. • Support smartphone technologies for company employees to establish email and other application capabilities • Available after normal business hours for IT support or helpdesk monitoring • Monitors data communications network activity, diagnosing problems, and assisting remote terminal and local users. • Assists in the diagnosis and resolution of software problems. • Trains users in the basic operation and maintenance of computer systems and information technology related components. • Assists in the development of proposals for the procurement of information systems and services.

Qualifications & Requirements The ideal candidate must: • Possess strong IT/networking and problem-solving skills. • Be a self-starter and able to learn quickly in a fast-paced environment, working both independently and as a part of a diverse team. • Be project oriented, organized and able to show a proven record of accomplishment of previously executed projects from concept to completion. • Demonstrate the ability to pivot and manage changing priorities and tight deadlines. • Be willing to expand their knowledge with telecommunications industry concepts/technologies. • Have excellent interpersonal and communications skills.

Chickasaw Holding Company is a 24/7 operation and given the nature of IT the candidate may be required to work after hours for some projects and be willing to be on call and/or work extra hours as needed. Candidate should be able to lift and carry equipment as necessary.

Preferred Experience • 2 years minimum experience providing ‪technical support • Office suite; Word, Excel, & Outlook • Outlook & Outlook Express email configuration, • In depth knowledge of Windows OS • ‪PC imaging and configuration • TCP/IP, Routers, WAPs, Wireless, and other networking devices • Spyware / adware removal tools / antivirus programs • ‪Tech must be comfortable with all facets of PC, laptop hardware, setup, and maintenance; including installation and configuration of hard drives, NIC's, printers, and other PC accessories.

Preferred Education/Training A degree in a technical related field, appropriate certifications, and/or equivalent experience.