System Administrator

System Administrator | Infrastructure

System Administrator | Infrastructure

Position Summary

As a System Administrator at TEAM Professional Services Companies, you will provide administration and support for hardware, software, and network infrastructure in accordance with organizational security policies and procedures. We’re looking for versatile multi-disciplined administrators to configure and support compute equipment, applications, networks, and perform desktop support. We welcome folks from all backgrounds who seek the opportunity to help build the future of Drug & Alcohol compliance. If you have curiosity, passion, and collaborative spirit - come work with us and help us move the world forward, together.

Responsibilities

• Deploy new workstation setup including configuration of all tools and equipment to support successful new employee onboarding
• Administration of Microsoft 365
• Provide assistance with administration and implementation of corporate productivity applications that include Microsoft Teams, Airfocus, ZohoOneSuite of tools, etc.
• Administration of user account and authentication management
• Apply TEAM information security policies and procedures
• Monitor and escalate security alerts to appropriate management personnel
• Patch management and deployment for both Windows and macOS
• Administration and monitoring for antivirus solutions, phishing training programs, and general security awareness
• Monitor help desk ticketing queue to triage, prioritize and complete incoming requests, following escalation procedures, and monitoring all tickets through closure
• Provide monitoring and support for employees working within the Tulsa/Oklahoma City offices and remote employees, ensuring all applications, workstations, and related equipment problems are identified and resolved in a timely manner with limited disruptions
• Administration of phone system including setup, configuration, and maintenance for users and call center agents
• Administration and monitor company LAN, WAN, and Wi-Fi systems
• Performs other related duties and projects as assigned
  
  
  

Required Qualifications And Skills

• Experience: 3+ years experience with desktop support and systems administration
• Computer Skills: Relevant certifications such as Microsoft Azure, CCNA, CompTIA A+, CompTIA Security +, Network +,
• Other: Include any other skills that influence the outcome and/or success of the position such as project management, strategic planning, financial strategy, etc.
• Soft Skills Required:
• Organizational and Time Management: Exceptional ability to organize and prioritize work
• Customer Service: Exceptional customer service orientation and ability to effectively build relationships with internal and external customers.
• Research: Ability to research and evaluate new technologies
• Communication: Ability to communicate effectively with others clearly and concisely with a focus on rapport-building and active listening
• Detail Oriented: Strong attention to detail and the minute details of the project or task
• Low Ego: Ability to admit one's mistakes, be open accepting and willing to hear constructive feedback.
• Self-Confident and Self-Directed: The trait of being comfortable in making decisions for oneself with the ability to work independently and coordinate multiple projects simultaneously
• Work Environment:
• Maintain confidentiality in accordance with government, organization and department policies
• Demonstrate reliability support TEAM attendance standards as attendance and punctuality are key to success for all
• This job operates in a clerical office setting in Tulsa.
• You must be able to sit for long periods of time.
• Must be able to lift/carry up to 40 lbs.
• Travel 10% for special projects, training and support of OKC office
  

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. EOE.